Sub-processors

Company Name Company Description Purpose of Sub-processor Link to site
Automated Payment Transfers Ltd Online setup of BACS payments Provider of online portal to setup automated payments for processing by BACS Link
BACS Payment Services Ltd Payment processor Processing of payments from schemes to members. BACS are a sole data controller Link
Big Web Warehouse Archive Storage Facility Offsite storage of client documents Link
Equiniti (for Compendia) Pensions Administration System Provider of pensions administration system. May occasionally have access to data as part of support package Link
Dessol Online file transfer Transfer of large files to clients in a secure way Link
Docmail Bulk postal mailings Bulk mailings of items such as Summary Funding Statements and Privacy Notices Link
Dotmailer Group email provider Emailing of newsletters, briefings typically from First Actuarial to Clients and interested parties Link
Equiniti Payment processor Processing of payments to overseas members Link
Gem Compliance Consulting Compliance Auditing External auditor to check First Actuarial is compliant with legislation and Designated Professional Body Handbook. May occasionally have access to client data to check First Actuarial's compliance Link
HUB Financial Solutions Limited Annuity broker Broker for conversion of monetary amounts into pensions Link
Microsoft: Office 365 Microsoft Office 365 Cloud provider principally for email, occasionally for other office files Link
Restore Document management Scanning of client documents and incoming post. Offsite file storage. Secure shredding of waste paper Link
Smartsearch Anti-money laundering Search service to check for prevention of money laundering Link
SmartSurvey Online surveys Used for surveys of clients. May be used surveying individuals (trustees, employees or scheme members) in limited cases where the need for feedback has been discussed with the client. Link
Star Computers Limited Providers of payroll solutions To provide payroll systems including electronic payslips via an online portal Link
The Tracing Group Mortality screening and tracing service provider To screen pension scheme members against deaths register and use appropriate databases to trace members Link
Western Union (Travelex) Financial Services firm Payment of pensioners overseas. Western Union will be the data controller Link