Sub-processors
Company Name | Company Description | Purpose of Sub-processor | Link to site |
---|---|---|---|
Adobe Sign | Provider of electronic signatures | May be used for electronic signing of First Actuarial or client document | Link |
Automated Payment Transfers Ltd | Online setup of BACS payments | Provider of online portal to setup automated payments for processing by BACS | Link |
BACS Payment Services Ltd | Payment processor | Processing of payments from schemes to members. BACS are a sole data controller | Link |
Big Web Warehouse | Archive Storage Facility | Offsite storage of client documents | Link |
Egress Software Technologies Limited | Email scanning and protection | Scanning all email prior to it going into inboxes to check for phishing attempts | Link |
Equiniti (for Compendia) | Pensions Administration System | Provider of pensions administration system. May occasionally have access to data as part of support package | Link |
Docmail | Bulk postal mailings | Bulk mailings of items such as Summary Funding Statements and Privacy Notices | Link |
Dotmailer | Group email provider | Emailing of newsletters, briefings typically from First Actuarial to Clients and interested parties | Link |
Equiniti | Payment processor | Processing of payments to overseas members | Link |
Experian | Identify verification | To identify individuals prior to payment of benefits | Link |
Gem Compliance Consulting | Compliance Auditing | External auditor to check First Actuarial is compliant with legislation and Designated Professional Body Handbook. May occasionally have access to client data to check First Actuarial's compliance | Link |
HUB Financial Solutions Limited | Annuity broker | Broker for conversion of monetary amounts into pensions | Link |
Microsoft: Office 365 | Microsoft Office 365 | Cloud provider of services including email, online office documents, Microsoft forms and online file storage | Link |
Restore | Document management | Scanning of client documents and incoming post. Offsite file storage. Secure shredding of waste paper | Link |
Rubrik, Inc. | System backups | Provider of secure backup services using Microsoft Azure in the UK. | Link |
Smartsearch | Anti-money laundering | Search service to check for prevention of money laundering | Link |
Iris Payroll | Providers of payroll solutions | To provide payroll systems including electronic payslips via an online portal | Link |
The Tracing Group | Mortality screening and tracing service provider | To screen pension scheme members against deaths register and use appropriate databases to trace members | Link |
Vyta | Waste disposal | Secure disposal of IT assets using wiping service, onsite shredding, and secure disposal/recycling of old equipment. | Link |
Western Union (Travelex) | Financial Services firm | Payment of pensioners overseas. Western Union will be the data controller | Link |
Bravura Solutions (UK) Limited | Pensions dashboard connections | Connects pensions administration clients to the Pensions Dashboard enabling clients to meet their legal obligations. Clients will be contacted as necessary before use. | Link |
Wasabi Technologies LLC | Cloud Storage | Storage of encrypted copies of backup data | Link |
Last Update: 08 May 2025